Q: What is Saraathi cancellation policy?
A: – You have the flexibility to cancel your order anytime before it is processed. Just head to the ‘My Orders’ section on our website, and if your order hasn’t shipped, you can cancel with ease. The amount paid will be refunded directly into your wallet, which can be used for future purchases on our site or bank account if you want.

Q: Can I change my service or product details after ordering?
A: – Yes, modifications are possible before your order has been processed. Simply contact our customer support team at [email protected] for assistance.

Q: How do I cancel my order and how soon will I get the refund?
A: – Orders can be cancelled through the ‘My Orders’ section. For prepaid orders, the refund will be credited to your original payment method within 7-10 working days. For Cash on Delivery orders, since there’s no payment made, there’s no refund needed!

Q: What items can be returned or exchanged?
A: – Most items purchased from Saraathi are returnable within 10 days of delivery, provided they are in their original condition with tags and packaging intact. Please note, certain categories of products such as personalised items might have different return policies. Check the product details page for specific return information.

Q: How do I request a return?
A: – To initiate a return, please follow these steps:

• Log in to your account.
• Go to ‘My Orders’.
• Click on ‘Return’ for the item you wish to return.
• Fill in the required details and submit the request.
• We will take care of the pickup and notify you once the return is complete.

Q: In what time frame can I return an item?

A: – Items should be returned within 7 days from the date of delivery.

Q: What is the condition for returning an item?

A: – Returns are accepted only if the items are in their unused, original condition, with all the tags and packaging intact. Items should be free of any stains, odors, pet hair, or damage.

Q: What should I do if I have issues with the product received?
A: – If the item received is faulty, damaged, or doesn’t match the description, please contact our customer support team immediately. We’ll work with you to resolve the issue, whether it’s a replacement, return, or refund.